SHIPPING

We are based in Vienna, Austria and ship all over the EU, UK, Switzerland, and Liechtenstein. Please contact Customer Care if you would like to make an order and are based outside of those countries

Your shipping rate will be calculated at checkout. We partner with DHL Express to deliver your orders. All EU orders should typically be delivered between 1-3 business days. We work closely with our shipping partner and our Customer Care team is always here to help minimise potential shipping delays.

Please note that orders sent to the United Kingdom, Switzerland, and Liechtenstein will undergo customs clearance which can take an additional 1-3 business days (total of up to 6 business days). This time indication is just an estimate, we cannot make any binding statements on the duration of custom clearance as this process is outside of our control. In rare cases, especially if the destination address is in a remote area, delivery times can be longer. We will personally reach out to you if this should be the case.

Our company is based in Vienna, Austria and our local DHL Express couriers neither collect nor deliver on weekends or Austrian public holidays.

We process and dispatch your orders during our main business hours from Monday to Friday between 8:00am – 7:00pm CET.  Orders placed on workdays before 3:00pm CET are dispatched on the same day. All other orders are dispatched on the next business day. As soon as your order is dispatched, you will receive an email from DHL Express with your tracking number to monitor your shipment status. Alternatively, you can monitor your shipment here: DHL Express 

Please contact Customer Care if you have any questions or special enquiries.